During a team call discussion with a functional consultant, I inadvertently began to explain the cause of the reported issue and the steps I took to resolve it. Later, I realized there was a more effective way to convey this information. I made the decision to rephrase my message and create a blueprint for future calls. The blueprint consists of four concise statements.
- After extending a warm greeting, the first step is to establish the [[context]]. Most of the time, the audience is busy with other matters. During your call, they did not relate to what you were trying to convey.
- Once you’ve established the background, concisely explain the problem or requirement you’ve conveyed.
- The third line was simple: the problem is resolved, and what is the next step when you deliver the fix? A single-liner statement provides a solution for a requirement.
- Most functional consultants, end users, or project management are not technical, so it’s important to prepare the fourth statement as a backup. If they inquire, provide a detailed explanation of the issue..